Privacy Policy
Effective date: June 26, 2026
This Privacy Policy governs the collection, use, and disclosure of personal information by TruePane Windows & Doors through its website located at impactwindowswellington.com. TruePane Windows & Doors operates as a home-service marketing and referral company: it advertises residential services, receives service requests from site visitors, and transmits those requests to independent businesses that carry out the actual work. TruePane Windows & Doors does not itself perform any home-service work.
This Policy applies to all visitors to impactwindowswellington.com and to any individual who submits a service request, initiates a chat, calls a listed number, or otherwise provides information through the site. By using impactwindowswellington.com or by submitting information in any form, a visitor accepts the practices described in this Policy. If a visitor does not agree, that visitor should not use the site or submit any request.
This Policy was last updated on June 26, 2026. TruePane Windows & Doors reserves the right to amend it at any time by posting a revised version at impactwindowswellington.com. Continued use of the site following any amendment constitutes acceptance of the revised terms.
Does TruePane Windows & Doors Collect Information From Children?
impactwindowswellington.com is not directed to, and is not intended for use by, children under the age of thirteen (13). TruePane Windows & Doors does not knowingly solicit or collect personal information from any individual who is under thirteen years of age. If TruePane Windows & Doors becomes aware that it has inadvertently received personal information from a child under thirteen, it will take reasonable steps to delete that information from its records as promptly as practicable.
Parents or guardians who believe that a child under their care has submitted personal information through impactwindowswellington.com are encouraged to contact TruePane Windows & Doors so that appropriate remedial action may be taken.
To Whom Is a Visitor’s Information Disclosed, and What Does Submitting a Request Mean?
The central purpose of impactwindowswellington.com is to connect homeowners and property managers with qualified local businesses that can perform the requested work. Accordingly, when a visitor submits a service request, quote form, chat inquiry, or similar submission, the contact details and project information contained in that submission - including name, phone number, email address, service location, and description of the work needed - are transmitted to the home-service companies and tradespeople that have arranged with TruePane Windows & Doors to receive and respond to such referrals in the visitor’s area. Those businesses operate entirely on their own; they set their own prices, employ their own personnel, and make their own decisions about whether and how to respond. They are not agents or employees of TruePane Windows & Doors.
Once a referral is transmitted, the receiving business may reach out to the visitor directly - by telephone, email, or other means - to discuss the request, provide a quote, or schedule service.
By submitting any form, initiating a chat, or otherwise transmitting information through impactwindowswellington.com, a visitor expressly consents to that transfer of information and expressly agrees to be contacted regarding their request - including by telephone call, text message (SMS), or email - both by TruePane Windows & Doors and by whatever business receives the referral. Such contact may be made using an automatic telephone dialing system, a prerecorded voice, or an artificial-voice message. Agreement to receive such calls or text messages is not, however, a condition of purchasing any service; a visitor may decline to consent and still seek services through other means.
How Does TruePane Windows & Doors Use Cookies and Similar Technologies?
impactwindowswellington.com uses cookies, pixel tags, and comparable tracking technologies for two primary purposes: (1) to remember visitor preferences and maintain basic site functionality, and (2) to gather aggregate information about how visitors navigate and interact with the site so that TruePane Windows & Doors can improve the visitor experience and measure the effectiveness of its advertising.
Visitors may configure their browser to refuse some or all cookies, or to alert the browser when a cookie is being placed. Disabling cookies may affect certain site features. Instructions for managing cookies are typically found in a browser’s settings or help documentation.
Some cookies placed by analytics and advertising providers may constitute the sharing of personal information for the purpose of targeted or cross-context behavioral advertising under the laws of certain states. Visitors who wish to limit that type of sharing may submit a request through the contact page at https://impactwindowswellington.com/contact-us/, and TruePane Windows & Doors will take commercially reasonable steps to honor that preference.
Does TruePane Windows & Doors Share Information Within a Larger Corporate Family?
TruePane Windows & Doors is one of several home-service websites and consumer-facing brands that operate under common ownership or common management. Those commonly owned or managed brands, together with vendors engaged to support their operations - including companies that handle telephone answering, appointment scheduling, customer-relationship management, website hosting, and marketing technology - may receive personal information that a visitor submits through impactwindowswellington.com.
Such internal sharing serves legitimate operational purposes: routing a request to the correct trade category or geographic service area, providing customer support, processing any applicable billing, detecting and preventing fraud, and conducting quality-control reviews. Any affiliated brand or shared service provider that receives personal information in this manner is required to handle it either under this Policy or under a policy that is substantively equivalent in the protections it affords.
How Long Does TruePane Windows & Doors Retain Personal Information?
TruePane Windows & Doors retains personal information for no longer than is reasonably necessary to fulfill the purposes for which it was collected - primarily, to coordinate the transmission of a service request to an appropriate business and to address any follow-up questions or concerns that arise from that referral. Where applicable law, dispute resolution, or fraud-prevention obligations require longer retention, TruePane Windows & Doors will retain information for the period required by those obligations and then dispose of it in a secure manner.
Because TruePane Windows & Doors does not perform the underlying service work, it generally has no operational need to retain detailed project information once a referral has been successfully transmitted.
What Privacy Rights Do Residents of Certain States Hold?
Residents of California, Virginia, Colorado, Connecticut, and Utah - as well as residents of other states that have enacted comparable consumer-privacy legislation - are entitled to exercise the rights described in this section with respect to personal information that TruePane Windows & Doors holds about them.
Rights Available:
- Right to Know and Access: A resident may request disclosure of the categories of personal information TruePane Windows & Doors has collected about them, the specific pieces of information held, and the categories of recipients to whom that information has been disclosed.
- Right to Correct: A resident may request that inaccurate personal information be corrected.
- Right to Delete: A resident may request deletion of personal information, subject to certain legal exceptions.
- Right to Data Portability: A resident may request a copy of their personal information in a portable, reasonably usable format.
- Right to Opt Out of Sale, Sharing, and Targeted Advertising: A resident may direct TruePane Windows & Doors to stop selling or sharing their personal information and to stop using it for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects.
Important Notice Regarding Referral Transfers: When a visitor submits a service request through impactwindowswellington.com, that submission - including the visitor’s contact details and project information - is passed along to the local businesses positioned to respond to it. Under the privacy statutes of some states, that transfer may constitute a sale or sharing of personal information. A visitor who does not wish to have their information transferred in this manner should refrain from submitting a request. A visitor who has already submitted a request and wishes to withdraw consent, or who wishes to opt out prospectively, may do so by contacting TruePane Windows & Doors through the contact page. That contact method is the operative opt-out mechanism; there is no automated toggle or cookie banner for this purpose.
How to Exercise These Rights: Submit a verifiable request through https://impactwindowswellington.com/contact-us/. An authorized agent may submit a request on a consumer’s behalf provided that the agent furnishes satisfactory proof of authorization. TruePane Windows & Doors may require verification of a requestor’s identity before acting on a request. TruePane Windows & Doors will respond within the time period prescribed by the law applicable to the requestor’s state of residence.
Appeals: If TruePane Windows & Doors declines to honor a request, in whole or in part, the affected consumer may appeal that decision by replying to the response communication or by submitting a new message through the contact page. TruePane Windows & Doors will inform the consumer of the outcome of any appeal and, where required, will provide information about further avenues of recourse.
Non-Discrimination: TruePane Windows & Doors will not deny service, charge a higher price, provide a lower quality of service, or otherwise penalize any individual for exercising any of the rights described in this section.
What Measures Does TruePane Windows & Doors Take to Protect Personal Information?
TruePane Windows & Doors employs reasonable, industry-standard administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures are assessed and updated periodically in light of evolving practices and known threats.
Notwithstanding those efforts, no method of transmitting or storing data over the internet is entirely secure. TruePane Windows & Doors cannot guarantee or warrant the absolute security of any information submitted through impactwindowswellington.com, and visitors transmit information at their own risk.
What Should a Visitor Understand About Text-Message Communications?
When a visitor submits a service request or otherwise provides contact information through impactwindowswellington.com, both TruePane Windows & Doors and the independent business or professional that receives the visitor’s referral may send text messages (SMS or MMS) to the telephone number provided.
The visitor’s submission constitutes express consent to receive calls and text messages placed or transmitted using an automatic telephone dialing system (autodialer) as well as messages delivered with a prerecorded or artificial-voice component, from TruePane Windows & Doors and from the business to which the referral is sent.
Consent to receive such calls or text messages is not a condition of purchasing any goods or services. A visitor who prefers not to be contacted by text may decline to provide a mobile number or may opt out after the fact as described below, without affecting their ability to seek home-service assistance through other available channels.
Message frequency is not fixed; the number of messages a visitor receives will depend on the nature of the service request and the responsiveness of the business handling the referral. Message and data rates may apply depending on the visitor’s wireless carrier and plan.
To stop receiving text messages, reply STOP to any message sent by TruePane Windows & Doors. To request assistance, reply HELP. Opting out of text messages will discontinue SMS communications but will not automatically close an open service request or stop all other forms of contact associated with it; a visitor who wishes to withdraw entirely from an open referral should so indicate when contacting TruePane Windows & Doors.
Questions about text-message communications, or requests to opt out through means other than the STOP keyword, may be submitted through the contact page.
What Categories of Information Does TruePane Windows & Doors Collect?
TruePane Windows & Doors collects personal information that visitors provide directly and certain technical information generated automatically by the site.
When a visitor submits a quote request, fills out a contact form, engages in a chat session, or calls a number associated with impactwindowswellington.com, TruePane Windows & Doors may collect some or all of the following: the visitor’s full name; one or more telephone numbers; an email address; the address or geographic area where service is needed; and a description of the project or home-service issue the visitor wants addressed. The precise information collected depends on what the visitor supplies and the nature of the request.
Separately, impactwindowswellington.com automatically collects limited technical data as visitors browse the site. This includes information such as which pages were viewed, the sequence in which they were accessed, the type and version of browser in use, and the general geographic region inferred from the visitor’s IP address. This technical data is used to maintain site functionality and to understand aggregate usage patterns; it is not used to identify individual visitors by name.
How Can a Visitor Contact TruePane Windows & Doors With Privacy Questions or Requests?
Any visitor who has questions about this Privacy Policy, wishes to exercise a privacy right, or needs to submit a request of any kind relating to their personal information may reach TruePane Windows & Doors through the contact page at https://impactwindowswellington.com/contact-us/. TruePane Windows & Doors will make reasonable efforts to respond promptly and in accordance with applicable law.